If you cannot find the information you are looking for in the Help Center, send us an email firstname.lastname@example.org.
1. What is the difference between subscription levels and how much do they cost?Top
We have four flexible subscription levels to fit your learning needs and budget. Users new to our site are encouraged to test drive all the premium features with our Free Lifetime Account and 7-Day Free Trial offer.
Are you a student?
Get an Extra 20% Discount on Any 12-Month Subscription. Learn More
2. What form of payment is accepted?Top
We proudly accept the following safe and secure payment methods:
PayPal is an online global secure payment system. A PayPal account is NOT required - just enter your credit card information when you are redirected to the PayPal site.
Pay securely on our site using Visa, Master Card, American Express, Discover, or JCB. Our site encrypts your private information using an Amazon SSL Certificate.
If you would like to use an alternate payment method, please email us at email@example.com for more details.
3. I would like to get started! How do I subscribe?Top
We recommend that you start by signing up to our Free Lifetime Account and 7-Day Trial Subscription by following these simple steps:
4. How do I cancel my subscription and stop it from auto-renewing at the end of my term?Top
For your convenience your subscription will automatically renew at the end of your term. You can easily cancel your membership and stop it from auto-renewing any time, online, 24 hours a day by following these simple steps:
Please note that cancelling your subscription only prevents the next charge from kicking in: it does not suspend the service that you paid for in advance. Your subscription will remain active and fully functional until the paid through date listed on the "My Account" page. On that date, your account will cease to work and you will not be charged anymore. You don't have to wait until the last day to cancel your subscription.
5. At what rate will my subscription renew?Top
All subscriptions will renew at their normal subscription rate. If you have signed up with a coupon code your subscription will renew at the normal rate unless otherwise specified. If you would like to extend your subscription at a discounted rate during a promotional period you may do so by cancelling the renewal of your current subscription and then purchasing the new, discounted subscription. The new subscription will begin when your current subscription ends
6. How do I upgrade my subscription?Top
To upgrade your subscription, please follow these simple steps:
Note: If your upgrade requires a partial refund of an unused portion of an existing subscription or if you wish to change the start date of a subscription, please email your request to firstname.lastname@example.org
7. Is there any type of guarantee?Top
We are so sure that you will find our paid subscriptions worth every penny that we will happily refund the full amount of your membership within 60 days if you are unsatisfied in any way - no questions asked! Just send us an email at email@example.com within 60 days of subscribing to let us know that you would like to take advantage of our money-back guarantee.